Terms and Conditions

1. Scope

These terms and conditions apply exclusively to business relationships between AYE Digital UG (haftungsbeschränkt) and entrepreneurs within the meaning of section 14 German Civil Code (BGB), where AYE Digital offers or provides services at company level and no differing product-specific terms apply.

These terms and conditions apply in particular to consulting, workshop, analysis, concept and other services provided by AYE Digital that are not handled directly through a separate product-specific contract flow.

For paid product-related services offered through a separate product interface, product domain or dedicated product contract flow, the relevant product-specific terms apply with priority.

2. Nature of the website and non-binding enquiries

The content on aye.de is primarily intended to provide information about AYE Digital, its service portfolio and the possibility of getting in touch or arranging an initial consultation.

The presentation of services on the website does not constitute a binding offer to enter into a paid contract, but rather an invitation to get in touch or submit an enquiry.

A request for a free or non-binding initial consultation does not by itself create a paid contract.

3. Formation of contract

A paid contract for services from AYE Digital is generally formed only through an individual offer from AYE Digital and its acceptance by the customer, unless another form of engagement has been expressly agreed.

The offer, order confirmation, separate agreement or, supplementarily, these terms and conditions are decisive for the content and scope of the services owed.

4. Scope of services and relationship to offer or order confirmation

The type, scope, objective, timing and, where applicable, specific results of the services owed are determined primarily by the respective individual offer, order confirmation or other separate agreement.

These terms and conditions govern the general legal framework of the business relationship. Specific service descriptions, project scope, processing times, acceptance procedures or delivery arrangements may be agreed separately in individual cases.

5. Prices, invoicing and payment period

The prices stated in the respective offer, order confirmation or invoice apply.

Unless expressly agreed otherwise, invoices are due for payment without deduction within 14 days from the invoice date.

Offers and invoices may refer to these terms and conditions by linking to the current publicly available version.

6. Customer cooperation obligations

The customer shall provide AYE Digital in due time and in full with the information, documents, access, approvals and other cooperation required for the agreed service, insofar as these are necessary for performance.

If the customer fails to fulfil cooperation duties despite a reasonable deadline, AYE Digital is entitled to adjust delivery timelines appropriately and charge demonstrable additional effort at the agreed rates. Further statutory rights remain unaffected.

7. Scheduling and coordination

Where alignment meetings, workshops, discussions or other time-bound cooperation steps are required for the agreed service, these will generally be coordinated separately between the parties.

The customer will help ensure that agreed appointments are properly prepared and that the necessary contacts are available in good time.

8. Rescheduling, cancellation and supplementary individual arrangements

Specific provisions on rescheduling, cancellation, consequences of non-attendance, rebooking, deadlines or other commercial effects of time-bound services may be agreed in the respective offer, order confirmation or separate agreement.

Where such individual arrangements have been made, they take precedence over these terms and conditions to that extent.

9. Liability

AYE Digital has unlimited liability for damages caused by intent or gross negligence.

In the event of a slightly negligent breach of an essential contractual obligation, liability is limited to the typical, foreseeable damage, but in any case to the net remuneration agreed for the respective individual order. Essential contractual obligations are obligations whose fulfilment makes proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.

Liability for loss of profit and indirect consequential damages is excluded in cases of slight negligence to the extent permitted by law.

Liability under mandatory statutory provisions remains unaffected.

10. Usage rights and intellectual property

All concepts, documents, analyses, models, scripts and other work results created by AYE Digital remain protected by copyright until full payment has been made.

Upon full payment, the customer receives a simple, non-exclusive, non-transferable right of use for its own internal business purposes, unless otherwise agreed in the offer.

Transfer to third parties, sublicensing or publication requires prior written consent from AYE Digital.

11. Confidentiality

The parties undertake to treat all non-public information disclosed during cooperation as confidential and to use it exclusively for contract performance.

This obligation continues after termination of the contract. Statutory disclosure obligations remain unaffected.

12. Relationship to product-specific terms

Where AYE Digital offers services through separate product areas or dedicated product contract flows, separate product-specific terms may apply.

In the event of a conflict between these terms and conditions and the product-specific terms applicable to the relevant product contract, the product-specific terms take precedence for that product contract.

Where currently published, product-specific terms can be found with the respective product offers, for example here:

AYEGeo Terms and Conditions

13. Governing law and place of jurisdiction

The law of the Federal Republic of Germany applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods, unless mandatory statutory provisions provide otherwise.

If the customer is a merchant, a legal entity under public law or a special fund under public law, Dusseldorf is the exclusive place of jurisdiction for all disputes arising from or in connection with the respective contractual relationship, to the extent permitted by law.

These terms and conditions do not apply to consumers within the meaning of section 13 German Civil Code (BGB).

14. Final provisions

Should individual provisions of these terms and conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.

Individual agreements between the parties take precedence over these terms and conditions insofar as they expressly provide otherwise.

Legally relevant declarations and notices by the customer in connection with the contract must at least be in text form unless stricter statutory form requirements apply.

Where reference is made to statutory provisions, such references are for clarification only; the statutory provisions apply to the extent they are not modified or excluded by these terms and conditions.

Questions about these terms

Questions about these terms can be sent to:

Email: •••@•••.•••

Publication status

Version date: 25 May 2026.